Your safety is our top priority. Follow these guidelines to stay protected while buying and selling on NijaSwap.
Always check the seller's profile, ratings, and verification status before making a purchase. Look for the "Verified Seller" badge.
Never pay outside NijaSwap. Our escrow holds your payment until you confirm receipt of the item. This is your strongest protection.
Ask the seller for additional photos or a video of the item. Scammers often use stock images or photos from other listings.
Use our in-app chat to communicate with the seller. Keep all conversations on the platform for your protection.
Always use tracked shipping. Request a tracking number and monitor your delivery on the Delivery page.
After receiving your item, leave an honest review. This helps other buyers make informed decisions and holds sellers accountable.
Be honest about the condition of your item. Include clear photos from multiple angles and mention any defects or wear.
Use appropriate packaging to prevent damage during shipping. Consider insurance for high-value items.
Ship items within 48 hours of receiving payment. Update the tracking information immediately on the platform.
Reply to buyer messages within 24 hours. Good communication builds trust and leads to positive reviews.
Ensure your bank account details in your Wallet are correct to avoid payment delays.
If a buyer asks you to communicate outside the app or requests unusual payment methods, report them immediately.
Use a unique password with at least 12 characters including letters, numbers, and symbols. Never reuse passwords from other sites.
Add an extra layer of security to your account. Go to your Profile settings to enable 2FA.
Always ensure you are on naijaswap-new.firebaseapp.com or our official domain. Beware of phishing sites.
Always use the latest version of NijaSwap to benefit from the latest security patches and features.
If you suspect fraud, harassment, or any suspicious activity, report it immediately. Our team investigates every report within 24 hours.
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