1. Introduction
Welcome to NijaSwap, a product of RadiantWaves Media Ltd ("we", "us", "our"). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform.
By using NijaSwap, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, date of birth, government-issued ID (for verification), and profile photo.
- Payment Information: Bank account details, card information (processed securely via Paystack/Flutterwave — we do not store full card numbers), and transaction history.
- Device Information: IP address, browser type, operating system, device identifiers, and usage data.
- Location Data: General location based on IP address or GPS (with your permission) for delivery and fraud prevention.
- Communication Data: Messages sent through our in-app chat system, customer support inquiries, and feedback.
3. How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our marketplace services
- To process payments and escrow transactions
- To verify your identity and prevent fraud
- To facilitate communication between buyers and sellers
- To provide customer support and resolve disputes
- To send transactional notifications (order updates, payment confirmations)
- To improve our platform and develop new features
- To comply with legal obligations and regulatory requirements
4. Information Sharing
We do not sell your personal information. We may share your data with:
- Payment Processors: Paystack, Flutterwave, and banks to process transactions.
- Logistics Partners: Shipping companies to facilitate delivery (name, address, phone number only).
- Legal Authorities: When required by law, court order, or to protect our rights and users' safety.
- Service Providers: Cloud hosting, analytics, and customer support tools under strict confidentiality agreements.
5. Data Security
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption for all data transmission
- Firebase Security Rules for database access control
- Regular security audits and vulnerability assessments
- Two-factor authentication (2FA) support for user accounts
- Restricted access to personal data within our team
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your account and data (subject to legal retention requirements)
- Opt out of marketing communications
- Export your data in a portable format
To exercise these rights, contact us at support@radiantwaves.media.
7. Cookies & Tracking
We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. You can manage cookie preferences through your browser settings.
8. Children's Privacy
NijaSwap is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal data, we will delete it immediately.
9. International Data Transfers
As a global marketplace operating in 45+ countries, your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of NijaSwap after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact:
RadiantWaves Media Ltd
Email: support@radiantwaves.media
Address: [Your Registered Business Address]