🆘 Help Centre

Browse listings on the Listings page, click on an item you like, and click "Buy Now". You will be redirected to the payment page where you can complete your purchase using Paystack, Flutterwave, Bank Transfer, or Crypto.

Yes! NijaSwap uses escrow protection. Your payment is held securely until you confirm receipt of the item. Only then is the seller paid. This protects both buyers and sellers from fraud.

If you don't receive your item within the estimated delivery time, open a dispute from your Profile or Delivery page. Our support team will investigate and refund your payment if the item is not delivered.

Yes! Use the Chat feature to message the seller directly and negotiate the price before making a payment.

Click Sell in the navigation bar, fill in your item details (title, description, price, category, images), and click "Publish Listing". Your item will be live immediately.

When a buyer purchases your item, the payment goes into your NijaSwap Wallet. You can withdraw to your bank account anytime. Withdrawals typically process within 24 hours.

NijaSwap charges a 5% commission on each successful sale. There are no listing fees or monthly subscription charges. Payment processing fees (1.5% + ₦100 for Paystack/Flutterwave) are passed to the buyer.

We accept:

• Debit/Credit Cards (Visa, Mastercard, Verve)
• Bank Transfer
• USSD
• Paystack
• Flutterwave
• Cryptocurrency (BTC, ETH, USDT)

Go to your Wallet page, click "Add Funds", enter the amount, and choose your preferred payment method. The funds will reflect in your wallet instantly.

Withdrawals to Nigerian bank accounts take 2-4 hours via Paystack. International withdrawals take 1-3 business days. Minimum withdrawal is ₦1,000.

Go to the Delivery page, enter your order ID or tracking number, and view real-time updates on your shipment status.

Sellers arrange shipping through our partner logistics providers (DHL, FedEx, GIG Logistics, or local couriers). Buyers can also arrange pickup if both parties agree.

Go to your Profile, click "Verify Account", and upload a valid government-issued ID. Verification usually takes 1-2 business days.

On the Login page, click "Forgot Password". Enter your email address and we will send you a reset link.

All B2B export transactions on NaijaSwap use the standard Nigerian export payment structure:

• 70–80% paid against B/L (Bill of Lading) copy — The seller provides a scanned copy of the B/L as proof of shipment. Once verified with the shipping line, this portion is released from escrow to the seller.
• 20–30% final payment on arrival & inspection — The balance remains in escrow until the goods arrive at the destination port and the buyer confirms quality and quantity through inspection (typically SGS or equivalent).

This structure is written into the B2B Export Sales Contract from day one and is enforced automatically by the NaijaSwap escrow system. Read the full contract terms.

No. NaijaSwap does not require large advance payments for B2B export deals. The buyer only deposits funds into escrow when the contract is signed. The bulk of the payment (70–80%) is released to the seller only after they provide proof of shipment (B/L copy). The remaining 20–30% acts as a holdback to protect the buyer until inspection is complete.

A Bill of Lading (B/L) is a legal document issued by a shipping line (carrier) to the shipper. It serves three purposes:

• Receipt of goods — Confirms the carrier has received the cargo.
• Evidence of contract — Proves the contract of carriage between shipper and carrier.
• Document of title — The buyer needs the original B/L to take possession of goods at the destination port.

On NaijaSwap, the B/L copy triggers the first major payment milestone (70–80%), making it the critical trust mechanism in the transaction.

Shipping and customs are handled according to the INCOTERM agreed in the contract:

• FOB (Free On Board) — Seller delivers goods to the port of shipment. Buyer arranges and pays for ocean freight and insurance.
• CIF (Cost, Insurance & Freight) — Seller arranges and pays for freight and insurance to the destination port.
• CFR (Cost & Freight) — Seller pays for freight; buyer arranges insurance.

NaijaSwap partners with verified freight forwarders and can assist with documentation (SONCAP, NAFDAC, phytosanitary certificates) through our Trade Desk.

Suppliers go through a tiered verification process:

• Registered — Basic company information submitted.
• Doc Verified — CAC registration, tax ID, and relevant export licences checked.
• Export Verified — NEPC registration and export history validated.
• Preferred Supplier — Demonstrated reliability through completed transactions on the platform.

Verified suppliers receive a badge on their profile and listings, increasing buyer confidence. Start your verification.